Credit Notes

Credit notes are documents that credit the recipient of an invoice. They are typically issued following a dispute, quality issue, or mistake, and can only be raised once the associated invoice has been issued.

Reconciliation

Credit notes may be issued against your invoices if there was a problem with some or all of the products you provided. They can affect the value of your transfers up until the point they are paid out.

• Unpaid transfer: If the original invoice is part of a transfer that has not yet been paid, the transfer amount will be adjusted to reflect the credit note.
• Paid transfer: If the original invoice is part of a transfer that has already been paid, the amount will be deducted from your future transfers. We will never charge money directly from your bank account.

Any adjustments to your transfer records will be clearly reflected in the transfer’s history.