FAQs

What is a market cycle?

A market cycle is a delivery that has been agreed between the logistics provider and the sellers. Each market cycle has a buyer opening time, closing time and logistics transfer time. Your orders are ‘confirmed’ after the market cycle closes to you.

My invoices do not match what I received, what do I do?

In the unfortunate event that your invoice does not match what you received, please contact the admin of the marketplace you are registered to. The admin will be able to assist you in resolving the issue and contact the relevant parties.

How do I adjust my order?

If the market cycle is still open, you can go to your cart accessed from the top right to adjust your order. If it is closed, you must contact admin and the seller as soon as possible.