FAQs

What is a market cycle?

• A market cycle is a delivery that has been agreed with the logistics provider that you can list products at any time up until it closes to buyers.
• Each market cycle has a buyer opening time, closing time and logistics transfer time.
• When the market cycle is open to buyers, they can reserve items and adjust their reservations. These are then confirmed when the market cycle closes to them.

I have less stock than I listed, the market cycle is open to buyers, what do I do?

1. Go to the page of the market cycle in question.
2. Click edit on the product you don’t have enough of at the bottom of the page.

   Note: you will not be able to reduce your stock to a level lower than what has already been ordered.

   • If you have less than what has been ordered, declare this as a shortage after the buying period has ended.

I have less stock than I listed, the market cycle is closed to buyers but before the delivery day, what do I do?

1. Go to the page of the market cycle in question.
2. Click on the action to declare a shortage.
3. Insert the amount of product you are short by and who you want to allocate the remaining to.

I realised I sent out less stock than what was on the pick list after I have handed over to logistics, what do I do?

1. Contact the admin as soon as possible who will adjust the invoices that are sent out to the buyers.