Credit Notes

Credit notes are documents that credit the recipient of an invoice. They are typically issued following a dispute, quality issue, or mistake, and can only be raised once the associated invoice has been issued.

Reconciliation

When a credit note is issued against one of your invoices, it will be reconciled as follows:

• Unsettled payment: If the original invoice is part of a payment that has not yet been settled, the total payment amount will be adjusted to reflect the credit note.
• Settled payment: If the original invoice is part of a payment that has already been settled, the credit will be applied to your balance. This may be immediately applied to your oldest unpaid payment. If no suitable payment exists, the credit will remain on your balance until one is created.

Your current balance is shown at the top of the Payments page. Any time a credit is applied to a payment, this will be clearly recorded in the payment’s history.