Credit Notes
Understanding credit notes issued to buyers
A credit note is an official document issued by a seller to reduce the amount you owe on an invoice. You may receive a credit note when there has been a problem with your order, such as damaged goods, missing items, or a pricing error.
When You Might Receive a Credit Note
Sellers can issue credit notes for the following reasons:
- Quality Issue - Products did not meet quality standards
- Damaged Goods - Items arrived damaged during delivery
- Missing Items - Products were missing from your order
- Delivery Problem - Issues occurred during the delivery process
- Pricing Error - The original invoice contained incorrect pricing
- Return - You returned products to the seller
Viewing Your Credit Notes
- Navigate to the Finance section in the sidebar.
- Select Credit Notes to see all credit notes issued to you.
- Click on a credit note to view its details, including the original invoice reference and the credited items.
Understanding Credit Note Status
Credit notes progress through the following statuses:
| Status | Meaning |
|---|---|
| Draft | The credit note has been created but not yet confirmed by the seller |
| Approved | The credit note has been approved and is ready to be applied |
| Applied | The credit has been applied to your account |
How Credit Notes Affect Your Payments
When a credit note is issued against one of your invoices, it will be reconciled as follows:
- Unsettled payment: If the original invoice is part of a payment that has not yet been settled, the total payment amount will be adjusted to reflect the credit note.
- Settled payment: If the original invoice is part of a payment that has already been settled, the credit will be applied to your balance. This may be immediately applied to your oldest unpaid payment. If no suitable payment exists, the credit will remain on your balance until one is created.
Your current balance is shown at the top of the Payments page. Any time a credit is applied to a payment, this will be clearly recorded in the payment's history.
Credit Note Details
When viewing a credit note, you will see:
- Reference - The unique credit note identifier
- Original Invoice - The invoice being credited
- Reason - Why the credit was issued
- Line Items - The specific products and quantities being credited
- Amounts - Net amount, VAT, and total credit value
Note
Each credit note includes a unique reference number (e.g., CN-12345-000001) that you can use when communicating with sellers or admin about the credit.
Questions About a Credit Note?
If you have questions about a credit note or believe you should have received one, please contact the marketplace admin. They can liaise with the seller on your behalf to resolve any issues.